initiateEscalationAlipay+ → ACQP

The initiateEscalation API is used by Alipay+ to send an escalation initiation request to the Acquiring Service Provider. When using this API, the Acquiring Service Provider needs to take the following things into consideration:

Only Mobile Payment Providers (MPPs) can initiate an escalation.
For each transaction, a maximum of 2 escalations can be requested (excluding those that are canceled), while a transaction can have only 1 ongoing escalation.
Escalation request time limits:

Within 360 days after the original transaction, the MPP can initiate the first escalation;
Within 25 days after the first escalation is replied to or closed, the MPP can initiate the second escalation.

Escalation amount: The escalation amount cannot exceed the maximum available dispute amount.
Special Merchant: Currently this includes Apple and Google. They require additional information for escalation initiation.

Structure

A message consists of a header and body. The following sections are focused on the body structure. For the header structure, see：

Note:

Set the data type of each field (except array) as String. This means that you must use double quotation marks (" ") to enclose the field value. Examples:

If the data type of a field is Integer and its value is 20, set it as "20".
If the data type of a field is Boolean and its value is true, set it as "true".

Request parameters

disputeRequestId String REQUIRED

The unique ID that is assigned by Alipay+ to identify an escalation.

Note: If two requests specify the same value for disputeRequestId but different values for paymentRequestId, the Acquiring Service Provider needs to return REPEAT_REQ_INCONSISTENT for the second request.

More information:

This field is an API idempotency field.
Maximum length: 64 characters

paymentRequestId String REQUIRED

The unique ID that is assigned by Alipay+ to identify a payment where the escalation occurs.

More information:

Maximum length: 64 characters

disputeOccurTime Datetime REQUIRED

The date and time when the escalation occurs. For the Acquiring Service Provider, this parameter refers to the date and time when Alipay+ starts handling the escalation.

disputeReasonCode String REQUIRED

The code that reflects the dispute reason. Valid values are:

7801: The code for merchandise-related reasons, which is used for an escalation.
7802: The code for transaction-processing-related reasons, which is used for an escalation.
7803: The code for fraud-related reasons, which is used for an escalation.

disputeReasonCodeDescription String REQUIRED

The code that describes the dispute reason. Valid values are:

MERCHANDIZE_OR_SERVICE_NOT_RECEIVED: specified if reasonCode is 7801, indicating that the merchandise/service is not received.
NOT_AS_DESCRIBED: specified if reasonCode is 7801, indicating that the merchandise/service is not as described.
REFUND_NOT_PROCESSED: specified if reasonCode is 7801, indicating that the refund is not processed.
AMOUNT_DIFFER: specified if reasonCode is 7802, indicating that there exists a difference between amounts.
DUPLICATE_PROCESSED: specified if reasonCode is 7802, indicating that the transaction is processed duplicately.
PAIDED_BY_OTHER_MEANS: specified if reasonCode is 7802, indicating that the transaction is paid by other means.
USER_DENIED_PARTICIPANTING_IN_A_TRANSACTION: specified if reasonCode is 7803, indicating that the user denied participating in the transaction.

escalationAmount Amount REQUIRED

The escalation amount.

Note: The value of escalationAmount.value cannot exceed the maximum available dispute amount.

Show child parameters

merchantDisputeId String

The unique ID that is assigned by the merchant to identify an escalation.

Note: Specified by Alipay+ for transactions of Special Merchants.

More information:

Maximum length: 32 characters

customerIdAssignedByMerchant String

The unique ID that is assigned by the merchant to identify a customer.

Note: Specified by Alipay+ for the transactions of Special Merchants, with the exception of Apple and Google, where the value of this parameter is provided by the user.

More information:

Maximum length: 32 characters

merchantNotRefundRecord Array<Attachment>

The list of supporting documents that are used to prove that the merchant does not refund.

Note: Specified by Alipay+ for the transactions of Special Merchants, with the exception of Apple and Google, where the documents are provided by the user.

Show child parameters

supportingDocumentation Array<Attachment>

The list of documents that are used to support the escalation.

Show child parameters

remarks String

Supplementary information.

Note: Specified by Alipay+ if there's any additional information that needs to be remarked.

More information:

Maximum length: 1024 characters

Response parameters

result Result REQUIRED

The result of the business processing, including the result status, result code, and the result message.

Show child parameters

disputeId String

The unique ID that is assigned by the Acquiring Service Provider to identify an escalation.

Note: Return this parameter if result.resultStatus is S.

More information:

Maximum length: 64 characters

API Explorer

Request

Request Body

Response

Response Body

Result/Error codes

Code	Value	Message
SUCCESS	S	Success
ACCESS_DENIED	F	The escalation amount exceeds the transaction amount with no discount.
EXCEEDS_ESCALATION_REQUEST_LIMIT	F	The number limit of the escalation request for the transaction is exceeded.
EXCEEDS_ESCALATION_REQUEST_TIME_LIMIT	F	The time limit of the escalation request for the transaction is exceeded.
INVALID_CLIENT	F	The client is invalid.
INVALID_SIGNATURE	F	The signature is invalid.
KEY_NOT_FOUND	F	The key is not found.
MEDIA_TYPE_NOT_ACCEPTABLE	F	The server does not implement the media type that is acceptable to the client.
METHOD_NOT_SUPPORTED	F	The server does not implement the requested HTTPS method.
NO_INTERFACE_DEF	F	API is not defined.
ORDER_NOT_EXIST	F	The order doesn't exist.
PARAM_ILLEGAL	F	Illegal parameters. For example, non-numeric input, invalid date.
PROCESS_FAIL	F	A general business failure occurred. Do not retry.
SPECIAL_MERCHANT_REQUIRES_MERCHANT_CUSTOMER_ID	F	customerIdAssignedByMerchant is required of Special Merchants.
SPECIAL_MERCHANT_REQUIRES_MERCHANT_DISPUTE_ID	F	merchantDisputeId is required of Special Merchants.
SPECIAL_MERCHANT_REQUIRES_MERCHANT_NOT_REFUND_RECORD	F	merchantNotRefundRecord is required of Special Merchants.
REQUEST_TRAFFIC_EXCEED_LIMIT	U	The request traffic exceeds the limit.
UNKNOWN_EXCEPTION	U	An API call failed, which is caused by unknown reasons.