# Handle exceptional cases

You might encounter problems when performing reconciliation. This section presents typical exceptional cases that might be encountered and the corresponding resolutions.

### Discrepancies

Discrepancies might exist between different reports when performing reconciliation.

**Possible reasons:**

-   Errors occur when performing the reconciliation. For example, differences exist in Alipay+'s data and the MPP's data.
-   Problems occur when Alipay+ generates reports.

**Actions:**

When discrepancies exist, the files provided by Alipay+ prevail.

MPPs can review the reasons to figure out the problem. If adjustments are required, contact [overseas\_support@service.alibaba.com](mailto:overseas_support@service.alibaba.com) to review the related reports, and then take actions accordingly based on the review results.

### Failure of retrieving reports

You might be unable to view or retrieve the reports as usual.

**Possible reasons:**

-   The report is not generated on holidays.
-   The target report is damaged.
-   Problems occur when Alipay+ generates reports.

**Actions:**

Contact [overseas\_support@service.alibaba.com](mailto:overseas_support@service.alibaba.com) for help.