Get support

When you have technical issues or need help with business operations, you can always contact Alipay+ support and service teams. Please find an email address below to contact us.

Technical issues

Before your Alipay+ products are launched:

Contact your Solution Architect to get help with technical issues.

After your Alipay+ products are launched from your side:

Contact our Technical Support Team at connect_support@service.alipay.com to get help with technical issues.

Business operation issues

If you need help with dispute or account management services on Alipay+ Partner Workspace, contact us at participant_mgtm@service.alipay.com and we will get back to you within 2 business days.

If you need help with issues regarding fraud reporting on Alipay+ Partner Workspace, contact us at global.risk.operation@service.alipay.com and we will get back to you within 5 business days.