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Cancel or refund a payment

After initiating a payment, the Acquiring Service Provider(ACQP) can cancel or refund a payment.

Cancellation: The ACQP can proactively cancel a payment when no payment result is received after the payment expires, or when the ACQP closes the payment before receiving the payment result.

Refund: The ACQP can apply for a refund of successful payments on behalf of its merchants. Both full and partial refunds are supported.

The following table lists more differences between cancellation and refund:



Fee items



Before 00:15 UTC+8 of T+1 day

Full amount only

No fees occur for canceled transactions.

Canceled transactions are excluded in the clearing and settlement files.


Within one calendar year

Full, partial, and multiple partial refunds

The interchange fee (also known as interpartner fee) is refundable while the service fee is non-refundable.

Refund transactions are included in the clearing and settlement files.

Integration requirements

It is required that you support the cancelPayment API and refund API to ensure a smooth cancellation and refund process.

For how to cancel a payment, see Cancel a payment.

For how to refund a payment, see Refund.