Troubleshooting

Log keyword

Condition

Solution

[AC_SDK][STORAGE_CONFIG_SAVE_FAILED]

Some error occurs when saving route configuration data to storage.

Check the log, which usually contains exception stack or error messages.

[AC_SDK][STORAGE_CONFIG_READ_FAILED]

Some error occurs when reading route configuration data from storage.

Check the log, which usually contains exception stack or error messages.

[AC_SDK][REMOTE_CONFIG_DOWNLOAD_FAILED]

Fail to pull route configurations.

1. Check the log, which usually contains exception stack or error messages.
2. Check whether your server can access the route configuration HTTP server.

[AC_SDK][INVALID_REMOTE_IDENTIFICATION_RESULT]

Some error occurs when identifying the Alipay+ code.

1. Check the log, which usually contains exception stack or error messages.
2. Contact Alipay+ to ask for technical support.

[AC_SDK][ROUTE_CONFIG_IS_INVALID]

The loaded route configuration is invalid or blank.

1. Check the log to identify where the invalid route configuration is loaded.
2. If the route configuration is loaded from a remote server, contact Alipay+ to fix the issue. If the route configuration is loaded from storage, the reason might be that no configuration exists in the storage or the stored configuration is invalid. Check the log for details.

[AC_SDK][SCHEDULER_THREAD_INTERRUPTED]

The thread which schedules updates is interrupted.

Check whether the thread scheduler can be interrupted in your integration code and you might restart your server to initialize the Alipay+ server SDK again.

[AC_SDK][UNKNOWN_CODE]

Some error occurs when recognizing the Alipay+ code.

1. Check the log, which usually contains exception stack or error messages.
2. Contact Alipay+ to ask for technical support.