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Capabilities

Alipay+ Partner Workspace provides various capabilities: payment services, account management, Developer Center, service inquiry, dashboard, documentation, and notices.

Note: Access to payment services, account management, Developer Center, and dashboard varies according to your Alipay+ Partner Workspace account role.

Payment services

You can utilize the following payment services.

Transactions

On the Transaction List page, you can search for specific transactions and view the details of each transaction. For step-by-step instructions, see Transaction list.

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On the Download Reports page, you can download reconciliation reports provided by Alipay+. For step-by-step instructions, see Download reports.

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On the Settlement Calendar page, you can check the settlement calendar to see the holidays for different settlement currencies with respect to you, as settlements are not executed on holidays. For step-by-step instructions, see Settlement calendar.

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Disputes

As a Mobile Payment Provider, you can initiate Retrieval Requests, Escalations, and Case Reviews, and seek the corresponding Acquiring Service Providers' support and collaboration to resolve disputes. For step-by-step instructions, see Disputes.

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Risk management

On the Fraud Reporting page, you can report fraudulent transactions and view the fraud reports. For step-by-step instructions, see Fraud reporting. When a fraud case is reported, the corresponding Acquiring Service Provider (ACQP) can see the fraud report.

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On the Investigation page, you can respond to Investigation tasks initiated by Alipay+. For step-by-step instructions, see Investigation.

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On the Periodic Review page, you can respond to Periodic Review tasks initiated by Alipay+. For step-by-step instructions, see Periodic Review.

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Merchant management

On the Merchant Registration page, you can view merchant registration records and process merchant registrations that are submitted by ACQPs. For step-by-step instructions, see Merchant registration.

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Account management

On the Account List page, you can create, modify, delete, and link accounts to your entity, and view the details of each account. For step-by-step instructions, see Account list.

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On the Role List page, you can view the details of each role and customize roles by combining various permissions. For step-by-step instructions, see Role list.

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On the Operation Log page, you can view the operation logs under your entity. For step-by-step instructions, see Operation log.

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Developer center

Click Developer to go to Alipay+ Developer Center, where you can perform technical integrations, joint debugging, and other operations related to launching Alipay+ products. For a full guide on Alipay+ Developer Center, see Alipay+ Developer Center User Guide.

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Send an inquiry

To send an inquiry to your Account Manager (AM), click the question mark icon in the top-right corner of the home page.

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In the Send an Inquiry to Your Account Manager form, provide details of your name, your company name, your Partner role, and the description of your inquiry. Then, click Submit to send your inquiry. Your Alipay+ AM will reply to your inquiry accordingly.

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In addition, you can click the copy icon beside the AM's email to copy it, paste it into your mailbox, and send an email to your AM.

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If there is a mail app installed on your device, you can also send an inquiry to your AM by clicking the mailbox icon beside the copy icon.

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Documentation

In the Documentation section on the bottom-left side of the home page, you can see recently published documents and other documents recommended for your reading.

To view all the available Alipay+ service, product, and legal documents, click View All to access Alipay+ Docs.

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Notices

In the Notices section on the lower-right side of the home page, you can see a list of notices published by Alipay+ that requires your attention. Click the title of each notice to view the full notice.

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