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Settle service fees

This chapter introduces the statement day, invoice considerations, and the settlement time of the service fee.

Statement day

The monthly statements are generated on the 15th day of the following month. If the 15th falls on a non-business day, the statement will be generated on the next business day. In the event of any delays, we will notify you via email.

Log in to Alipay Global Merchant Portal, and click Dashboard to go to the platform for ISO.image.png

In the Platform for ISO, you can click Details to see the statement details on the Commission Statement page.


Invoice considerations

When uploading the invoice, please keep the following considerations in mind:

  • Ensure that the payer information provided on the Statement page matches the information on the invoice. The Alipay company name must be correct.
  • Monitor the review status after uploading the invoice. If the invoice is rejected, please upload a corrected version with accurate invoice information. The settlement process begins only after the invoice is approved.

Settlement date

  • The settlement request will be submitted to the bank within fifteen business days after the uploaded invoice is approved. The actual receipt time is subject to the bank.
  • If the settlement date falls within the last three business days of the month, the payment will be delayed until the first business day of the following month.